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Privacy Policy

Thank you for visiting Milan Tours (www.milantoursdubai.com).

The below stated terms govern the collection, use and protection of your Personal Information by us. This Privacy Policy will be applicable to users or customers who purchase any product or services from the Website or visit the Website. By visiting and/ or using the Website you have agreed to the following Privacy Policy.

We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' Personal Information to third parties at any cost.

You once being a registered member of the Website and/or as a visitor (if applicable and as the case may be), you will be entitled to the applicable savings and benefits on holiday packages, hotel, airfares, reservations or car rentals among other travel services. In addition, you also with your prior permission receiving monthly newsletters displaying exclusive promotions offering special deals & discounts.


Personal Information & Details

By Personal Information & Details we mean all the information that can be associated with an individual for confirming his identity like name, address, telephone number, e - mail address, information about the travel, bookings, co-passengers, and any or all information that may be requested while client visits/uses the website.

When you visit the Website, Milan Tours may collect information regarding the domain and host through which you access the Internet, the IP(Internet Protocol) address of the computer or Internet Service Provider you bring in use, and anonymous site statistical data. However, Personal Information will not be collected via cookies and other tracking technology.

When visiting the Website, unless and until you select/opt in to make a purchase or sign up for newsletters or any other services as described below, you are not required to provide any Personal Information.


Other Services may include:

Purchase a Service: While purchasing travel or related services through our Website, you need to provide us with certain Personal credentials such as your name, contact number, e - mail address and the names of co-passengers. You may also be asked to provide your frequent traveller numbers so as to process your reservations and transactions and also to keep you updated of each and every transaction's status. While making reservation for one or more travelers other than yourself, please confirm and represent that the other travelers have also agreed, in advance, that you may give their Personal credentials to us.

Mode of Delivery: Normally we deliver the electronic generated copy of E-mail & PDF with confirmation numbers for reservation for Bookings of either Hotels, Car, Air, Tours packages .

Online Cancellation & Refund: All refunds are processed by the mode of payment used in the initial transaction excluding the case of cash payments where the refund is processed online or through cheque. from our end The refund is initiated within 4 working days of receiving the request for cancellation placed through our Online Customer Support section , and within 5-6 working days for requests placed over the phone. An e-mail confirming the refund amount will be sent at the email address provided to us at the time of booking. Please be patient through the process as it may take 3 - 14 days for the refund amount to show in your account, which depends on your financial institution, after the refund is processed from our end.

Member Sign Up: If you choose to become a registered member of Website, you are required to provide your name, address, e-mail address, telephone number, a unique login name, password and a password hint to help you remember your password, if you forget at any point of time. We collect this information at the time of Sign up for several reasons including but not limited to:


  • Personal identification
  • To process hotel, car, air and other reservations
  • To allow us to contact you for customer service purposes, if required
  • To reset password for you, in case you forget or your account information is lost.
  • To customize the content of our site to strive to meet your specific needs
  • For improvements of our product over our site, through your feedback and suggestions.
  • As a Website member you will also occasionally receive updates from us about special offers, new services, and other such notable items. However, you may choose at any time to opt out or unsubscribe from our such type of e - mail messages.


Registered Member Profile: As a registered member, you can choose to complete your online profile by providing us with your preferences, frequent - traveler number, ticket delivery address, and other Personal Information. This information is necessarily used to help you in getting the reservations done quickly without having to provide the same information repeatedly.

Cookies: "Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies are only read by the server that has placed them, and are unable to run programs on your computer or plant viruses or harvest your Personal Information. The use of cookies is very common on the Internet and Milan Tours' use of cookies is very much similar to that of such Websites as Wikipedia, Google, Facebook, Bing and many other reputed online companies. Most Web browsers automatically accept cookies. However, by making changes in the options on your web browser you can control how and whether cookies will be accepted by your browser. We support and appreciate your right to block any unwanted Internet activity; however, blocking Milan Tours' cookies may disable certain features on the Website, and might make it impossible to purchase/use certain services available on the Website. Please note that you can customize and block cookie activity from certain websites while permitting cookies from websites you trust, like Milan Tours.

With new ideas and technologies, we may add or enhance services available on the Website, from time to time. Depending on the extent of these services provided and used by you, we will collect and use the information you provide for easy facilitation of the service requested. We may also store and use such information to assist us in making the Website better and easier to use.

Sharing of your Personal Information

When you purchase or book any travel services through our Website, we are required to provide your certain Personal Information to the hotel, airlines, travel agency and car - rental agency or any other involved third party so as to successfully process the order request for fulfillment of your travel arrangements.

Please See: We do not sell/rent Clients' Personal Information to the third parties except sharing of such information with our alliance partners/vendors who are engaged with/by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us. Also, the information provided to such third parties, alliance partners, or vendors is fully protected by a confidentiality agreement and is to be used solely for the specific projects, and the usage of that information has to be in compliance with the TRAI regulations.

Milan Tours Website contains links to other websites also. Kindly note that when you click on one or any of these links, you are automatically switching over to another website for which we at Milan Tours have no responsibility at all. We encourage you to read the privacy statements of the sites, you are switching to, as their policies may be different from this Privacy Policy. We advise you to be very careful and alert with providing your personal information, on any such websites.

NB: The details collected do not include the credit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties.

We have an SSL-enabled client software, which can automatically check the validity of server's certificate and public ID and that they are issued by a certificate authority (CA) - listed in the client software's list of trusted CAs. SSL server authentication is important for secure e-commerce transactions.

Please note that we review and modify/change our Privacy Policy from time to time. Therefore, we advise you to bookmark and periodically review this page so as to make sure you contain the latest information. We will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your Personal Information.

If you have any query, kindly contact us at our Contact Address.

Thank you for visiting Milan Tours Website.

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