Thank you for visiting Milan Tours (www.milantoursdubai.com).
You once being a registered member of the Website and/or as a visitor (if applicable and as the case may be), you will be entitled to the applicable savings and benefits on holiday packages, hotel, airfares, reservations or car rentals among other travel services. In addition, you also with your prior permission receiving monthly newsletters displaying exclusive promotions offering special deals & discounts.
By Personal Information & Details we mean all the information that can be associated with an
individual for confirming his identity like name, address, telephone number, e - mail address,
information about the travel, bookings, co-passengers, and any or all information that may be
requested while client visits/uses the website.
When you visit the Website, Milan Tours may collect information regarding the domain and host through which you access the Internet, the IP(Internet Protocol) address of the computer or Internet Service Provider you bring in use, and anonymous site statistical data. However, Personal Information will not be collected via cookies and other tracking technology.
When visiting the Website, unless and until you select/opt in to make a purchase or sign up for newsletters or any other services as described below, you are not required to provide any Personal Information.
Purchase a Service: While purchasing travel or related services through our Website, you need to
provide us with certain Personal credentials such as your name, contact number, e - mail address
and the names of co-passengers. You may also be asked to provide your frequent traveller numbers
so as to process your reservations and transactions and also to keep you updated of each and every
transaction's status. While making reservation for one or more travelers other than yourself, please
confirm and represent that the other travelers have also agreed, in advance, that you may give their
Personal credentials to us.
Mode of Delivery: Normally we deliver the electronic generated copy of E-mail & PDF with confirmation numbers for reservation for Bookings of either Hotels, Car, Air, Tours packages .
Online Cancellation & Refund: All refunds are processed by the mode of payment used in the initial transaction excluding the case of cash payments where the refund is processed online or through cheque. from our end The refund is initiated within 4 working days of receiving the request for cancellation placed through our Online Customer Support section , and within 5-6 working days for requests placed over the phone. An e-mail confirming the refund amount will be sent at the email address provided to us at the time of booking. Please be patient through the process as it may take 3 - 14 days for the refund amount to show in your account, which depends on your financial institution, after the refund is processed from our end.
Member Sign Up: If you choose to become a registered member of Website, you are required to provide your name, address, e-mail address, telephone number, a unique login name, password and a password hint to help you remember your password, if you forget at any point of time. We collect this information at the time of Sign up for several reasons including but not limited to:
Registered Member Profile: As a registered member, you can choose to complete your online
profile by providing us with your preferences, frequent - traveler number, ticket delivery address,
and other Personal Information. This information is necessarily used to help you in getting the
reservations done quickly without having to provide the same information repeatedly.
With new ideas and technologies, we may add or enhance services available on the Website, from time to time. Depending on the extent of these services provided and used by you, we will collect and use the information you provide for easy facilitation of the service requested. We may also store and use such information to assist us in making the Website better and easier to use.
When you purchase or book any travel services through our Website, we are required to provide
your certain Personal Information to the hotel, airlines, travel agency and car - rental agency or any
other involved third party so as to successfully process the order request for fulfillment of your
Please See: We do not sell/rent Clients' Personal Information to the third parties except sharing of such information with our alliance partners/vendors who are engaged with/by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us. Also, the information provided to such third parties, alliance partners, or vendors is fully protected by a confidentiality agreement and is to be used solely for the specific projects, and the usage of that information has to be in compliance with the TRAI regulations.
NB: The details collected do not include the credit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties.
We have an SSL-enabled client software, which can automatically check the validity of server's certificate and public ID and that they are issued by a certificate authority (CA) - listed in the client software's list of trusted CAs. SSL server authentication is important for secure e-commerce transactions.
If you have any query, kindly contact us at our Contact Address.
Thank you for visiting Milan Tours Website.